Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our mission is to connect individuals from around the world with great companies that are looking for their specific skill set. We are currently seeking a Wellness Client Experience Specialist to join our client, a forward-thinking US-based company.
As a Wellness Client Experience Specialist, you will be instrumental in enhancing the client experience by providing exceptional support, fostering relationships, and promoting wellness solutions tailored to individual client needs.
Responsibilities
- - Delivering outstanding customer service and support to clients seeking wellness solutions
- - Managing and nurturing client relationships through effective communication and follow-ups
- - Conducting needs assessments to understand client goals and recommending appropriate wellness programs
- - Handling inquiries and resolving issues in a timely and empathetic manner
- - Collaborating with wellness professionals to ensure clients receive the best possible experience
- - Maintaining detailed client records and tracking progress toward wellness goals
- - Organizing and facilitating client engagement initiatives and events to encourage active participation
- - Staying abreast of wellness trends and solutions to provide informed recommendations
- - Working with various software and platforms to assist in client management and reporting
- Previous experience in customer service or client support, preferably in the wellness, healthcare, or related industries.
- Strong communication and interpersonal skills, with the ability to connect with clients on a personal level.
- Knowledge of wellness practices and a passion for promoting health and well-being.
- Strong problem-solving skills and the ability to handle difficult situations with grace and empathy.
- Proficient in using technology and various software platforms for client management.
- Up-to-date resume detailing relevant experience
- Cover letter expressing your passion for wellness and client experience.
Benefits
- Competitive salary (USD)
- Work From Home
- Flexible hours
