** MUST RESIDE IN DADE, BROWARD OR PALM BEACH COUNTY **
*** This is a FULLY REMOTE Position and you must have your own equipment ***
If you are passionate about helping people, are this may be the perfect opportunity for you!
Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Qualifications:
- Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
- Strong desire to be helpful and take ownership to resolve customer situations
- Empathetic and active listening
- Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
- Positive outlook and enthusiastic attitude
- Dependable and consistent, history of good attendance
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Must be fully bilingual in English & Spanish
Responsibilities:
- Communicate with customers in a proactive and professional manner.
- Assist Broward County Transit System TOPS Customers schedule transportation services in an empathetic and patient manner.
- Respond to questions and provide information while exceeding customer expectations.
- De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Details:
- Start Date: Monday 6/1/26
- PAID Training Schedule: Monday through Friday 9am-5pm EST for 3 weeks
- SHIFTS: 5 days a week (Sundays & 4 weekdays)
- Schedule: 3pm - 12am MIDNIGHT (Sunday schedule earlier, 12pm - 9pm)
- Pay: $16.19/hr plus performance pay
TECHNOLOGY REQUIREMENTS:
Operating System / PC:
- Windows 11 PRO (no Macs or Chromebooks)
- Two (2) available USB 2.0 or greater ports
USB Headset with Microphone
- Must have mute & volume control
Camera:
- Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 11.
Standard Connection / Speed:
- Must have Hard-wired connection (No wireless/No WiFi/No 5G internet such as T-Mobile or Metro PCS)
- Minimum 45 Mpbs download / Minimum 10 Mpbs upload
- Internet connection must not be shared with more than 3 devices in the same location
CPU Speed:
- Dual Core 1.2 GHz or better
- Intel Core i3 or AMD Ryzen 3 or better
Hard Drive:
- 40 GB or more of available space
- 100 GB or more of total space
Memory:
Monitor:
- Dual monitors are required for this program
Browser:
- Latest version of Google Chrome for Windows
Maximum Latency Threshold
Salary & Benefits:
The compensation package for this position starts at $16.19/hr plus performance pay if you qualify, as well as a comprehensive benefits package of medical, dental, vision, disability, life insurance, bereavement, Jury Duty, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus program (Make $$$ for referring your friends to join our team!).
Job Type: Full-time
Pay: $16.19 - $17.19 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience:
- Call center: 1 year (Required)
Language:
- English (Required)
- Spanish (Required)
Location:
- Fort Lauderdale, FL (Required)
Shift availability:
Work Location: Remote
