Senior Travel Consultant (Remote)
Take Your Corporate Travel Career to the Next Level
Are you an experienced corporate travel professional who thrives on solving complex travel challenges and delivering exceptional client service? As a Senior Travel Consultant at Travel Incorporated, you'll manage sophisticated travel requests, create seamless itineraries, and serve as a trusted advisor to our clients. You'll also mentor newer consultants, share your expertise, and continue growing your career within an innovative, client-focused organization.
This is a remote (not mobile) position with a set schedule. Flex scheduling is not available.
What You'll Be Doing
- Deliver exceptional service by handling complex travel requests and providing accurate, timely solutions.
- Conduct comprehensive needs assessments and develop customized travel plans that align with client objectives.
- Educate clients on travel options, policies, and company products, translating complex information into clear guidance.
- Collaborate across teams to share knowledge, improve processes, and support operational excellence.
- Mentor and support less experienced consultants while consistently meeting or exceeding quality and performance expectations.
- Identify opportunities to enhance the client experience, improve retention, and drive business results.
- Depending on business needs and assigned team, support after-hours functions including fulfillment queues, Hotel eDirect, Vendor Hold Forms, group travel support, and government travel support.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent combination of education and experience.
Experience
- 3-5 years of corporate travel consultant experience required, or demonstrated success as a Travel Incorporated Travel Consultant meeting all senior-level performance expectations.
- Proven ability to manage complex domestic and international itineraries across multiple client accounts.
- Strong knowledge of corporate travel policies, industry terminology, and best practices.
Technical Skills
- Proficiency with one or more Global Distribution Systems (GDS).
- Experience using travel management platforms and contact center technologies.
- Strong digital literacy, including internet, email, chat, and standard business applications.
Communication Skills
- Exceptional client service and relationship-building abilities.
- Strong listening and questioning skills to accurately identify client needs.
- Professional phone presence with the ability to explain complex travel situations clearly and confidently.
- Excellent verbal and written communication skills.
Core Competencies
- Client Service Focus
- Leadership & Mentoring
- Problem Solving
- Emotional Regulation
- Accountability
- Relationship Building
- Attention to Detail
- Process Orientation
Schedule
Training Schedule
Monday-Friday, 8:00 a.m. - 5:00 p.m. Eastern Time
Ongoing Schedule
Following training, associates will be assigned to 1st, 2nd, or 3rd shift based on business needs. Assigned schedules are fixed and may include weekend hours.
Additional Requirements
- This is a remote/virtual (not mobile) position requiring a dedicated, distraction-free workspace.
- High-speed internet is required. Travel Incorporated cannot support internet service provided via satellite or mobile broadband providers such as Verizon or T-Mobile.
- Company equipment will be provided.
- Although this is primarily a remote role, travel to our Duluth, Georgia office may be required for portions of training and periodically throughout the year (typically 2-3 times annually for up to three days at a time).
What We Offer
At Travel Incorporated, you'll join a well-established, award-winning organization known for delivering exceptional service and innovative travel solutions. Our associates are empowered to make an impact from day one while working alongside a collaborative team that values excellence, continuous improvement, and professional growth.
If you're passionate about delivering outstanding client experiences and are ready to take the next step in your corporate travel career, we'd love to hear from you.
Learn more about our company and culture at www.travelinc.com.
This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.
Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.
Connecting innovative technology with superior service to advance business travel
