Live Technical Support Representative — Full-Time — $45,000 - $55,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)

Porkbun • Full-time • Remote (United States of America) • $50k / year • 1h ago

Live Technical Support Representative — Full-Time — $45,000 - $55,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)

It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!

Porkbun is a fully remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.

Typical issues:

“How do I connect my domain to Shopify?”
“How do I transfer my domain to Porkbun?”
“My website isn’t working.”
“How do I purchase WordPress hosting?”
“Why didn’t my payment go through?”
“How do I connect my hosted email to Outlook?”
“Why is your company named Porkbun?”

Experience – professional or personal – with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support. We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued.

Important skills:

You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours)
You can write emails with a professional tone
You love the feeling of making a customer happy
You’re an excellent problem solver
You have at least two years of tech support experience, either at an internal help desk or customer-facing position
Experience with domains, DNS, or hosting
You have a steady Internet connection and a quiet room to work out of
You work efficiently in a remote work environment
You are perfectly fine with horrible hilarious puns

Compensation: Starting pay: $45,000 - $55,000 / year + benefits. Applicants with years of professional experience in a domain registrar or hosting company are eligible for a starting salary at the higher-end of the range.

How to apply: If the above describes you, please follow the instructions below EXACTLY and respond accurately -- failure to do so means we will filter out your application.

Attach your resume and cover letter to an email as two separate .pdf documents
Address your email with the subject line “Technical Support Representative”
Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry, but you are not eligible for the role:
- Are you based in the USA and eligible for employment (Yes/No)?
- Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting (Yes/No)?
- Are you available and interested in working both Saturday and Sunday(Yes/No)?
Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses
Send that email with attachments to careers+support@porkbun.com

We are leaning into our growth and hiring for shifts that will bolster our live support coverage for US time zones. Answering phones and chats will be the primary priority of this role.

We are hiring for the following standard shifts (all times Pacific):

We are hiring for the following shift. Available Shifts:

Saturday - Wednesday 9 AM - 5 PM Pacific Time, and
Thursday - Monday, 9 AM - 5 PM Pacific Time

We believe that to do your job well, you need to take paid breaks – all 8-hour shifts include a total of one hour of paid breaks.

Our hiring process: We run a three-round interview process. Your interview process is run by the role’s direct manager, and culminates in an interview with our CEO. Before round 1 you'll need two professional references, including at least one direct manager. We don't contact them until after round 3, but having them ready is required to move forward. After round 3, as we check your references we invite you to check ours: you can choose to interview any other current Porkbun employee.