The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website!

Anticipated Interview Dates: We anticipate Virtual interviews being held beginning the week of December 8, 2025. We look forward to meeting with you!

Telework Information: Act quickly to apply for this position, which is designated as full-time remote, with a requirement to occasionally report to the office.

Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

The California Public Employees' Retirement System (CalPERS) is currently seeking an Associate Governmental Program Analyst (AGPA) in the Customer Experience Division (CXD), Customer Contact Center (CCC).

Under the supervision of the Staff Services Manager I (SSM I), and working with Division Management, the AGPA performs work of average difficulty in a wide variety of consultative and analytical duties to support the customer service goals and objectives of the CXD and CalPERS and applies Public Employees’ Retirement Law (PERL) and Public Employees’ Medical Health Care Act (PEMHCA) provisions to provide assistance to active and retired members, employers, beneficiaries, and the general public.

Success in this position requires the ability to manage time, and closely follow daily schedule expectations where the typical day consists of seven hours responding to customers on the phone, effectively and efficiently handling difficult calls in a professional and courteous manner to achieve final call resolution, while providing excellent service.

Job Type: Full-time

Pay: $6,031.00 - $7,547.00 per month

Work Location: Remote

California Public Employees' Retirement System (CalPERS) jobs

Customer Contact Center Associate