We’re hiring a motivated, upbeat Appointment Setter who thrives in a customer-facing, sales-oriented role.
This is a fast-paced position where you’ll schedule service appointments, connect with new and existing customers, and represent our company with a positive, can-do attitude. You’ll also need to be confident in calming frustrated customers, providing empathetic support, and offering quick resolutions while maintaining professionalism. MUST BE CITIZEN OF UNITED STATE.
After in-house training, this role will be primarily work-from-home.

What We Offer:
-Company-provided computer
-Mostly remote after training
-Supportive, family-like team environment
-Bonus & performance incentives
-Employee discounts
-Hourly pay based on experience

Responsibilities:
-Return voicemails and respond to inquiries quickly
-Answer incoming calls and schedule service appointments
-Update customers via phone, text, or email
-Calmly and professionally assist upset or frustrated customers
-Coordinate reschedules based on technician routes and part availability
-Provide accurate ETAs and follow company policies
-Help optimize technician routes for efficiency

Requirements:
-1+ year of customer service experience (preferred)
-Sales experience is a plus
-Strong communication skills
-Friendly, upbeat personality
-Ability to de-escalate tense situations
-Must have a smartphone and reliable internet

Company Description

As the first truly modern communications and technology company, our people have been changing how communities live, work and play for over 140 years. Their legacy of innovation sparked the invention of the transistor – the building block of today’s digital world – as well as the solar cell, the communications satellite and machine learning.

Throughout its history, AT&T has reinvented itself time and time again. We welcomed the WarnerMedia family to continue reshaping the world of technology, media and telecommunications. Together, we're making history by delivering popular content to global audiences from storytellers and journalists whose backgrounds and experiences span the globe.

Today we’re shaping the future with premium content, high-speed networks, direct-to-consumer relationships and an advanced advertising technology platform. Our people are united by a shared desire to inspire progress, to stand for equality and to change the world for the better through #LifeAtATT.

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Customer Service Representative