Business Operations & Marketing Support Partner

ROLE
Business Operations & Marketing Support Partner for a creative, evolving Online Education/Coaching Company - Jocelyn Kelly Reid LLC

Location: Remote
Type: Part-time (20 hours per week)
Start Date: Immediately

We are seeking a part-time support partner (20 hours per week) with the opportunity to expand into more hours over time. This position is contracted and fully remote.

Note: Applicants must not have their own coaching business or desire to have one. This role is also not a fit for someone who does not see their long-term career in the support, behind-the-scenes business realm.

THE VIBE:
You are hyper-organized, love systems and automations, daily problem-solving, and are passionate about customer relationships. Written communication comes naturally to you. You're driven, have an obsessive eye for detail, and take pride in your work being done not only on time but with excellence. You genuinely have a premium standard for delivery in your work and will do what it takes to deliver nothing less.

You will work closely with Jocelyn as her right-hand partner. You will fully own day-to-day operations within the business, customer support, and lead in optimizing and running processes, as well as supporting content efficiencies, planning, and execution that stabilize and scale the business.

This job is a mix of doing and overseeing, so you must love implementation as well as holding the bigger picture to ensure everything is running smoothly.

You must be trustworthy, easy to reach, timely to respond, thrive off working remotely, and understand that priority business tasks must always get done Mon - Fri throughout the full calendar year (with the exception of US holidays).

This is a creative, evolving environment that also thrives on solid structure and systems to hold the creativity. You must bring calm, grounded structure, adapt easily to change, and anchor the business as it grows. Same-day tasks will come up often, so flexibility without creating chaos is key. We are looking for someone who demonstrates strong organizational leadership with a collaborative, supportive energy — structure without rigidity.

WHO YOU ARE:

Highly analytical — you are an A-player, even in a support role you take initiative and are not shy.
You process quickly and don’t get thrown off by challenges.
Tech-savvy — you will fully operate and run the back end of the company.
Emotionally intelligent, able to respond neutrally, and comfortable interacting with clients professionally.
Solid communication skills. Clear, efficient, and direct with Jocelyn; warm and professional with clients while also knowing how to respectfully hold boundaries.
Self-led and confident in making decisions; strong problem-solving skills, bringing proactive solutions.
Anchors Jocelyn’s creative sparks and translates them into structured, actionable plans.
You thrive on systems, detail, and process-building — turning creative flow into elegant, repeatable structures.
Innovative and expansive mindset; you see opportunities and solutions where others see challenges.
Attention to detail and organizational excellence come naturally.
Available 10am-6pm ET with occasional evening availability (approx. 3x/month).
Strong with content repurposing and refinement — ensuring Jocelyn’s voice remains the creative source.
Health, mindset, and personal growth are important to you, and you bring a grounded, solutions-oriented approach to live.
You show up with a “how can I serve?” energy — your focus is on contributing value, bringing stability, and amplifying the vision, knowing that in giving your best, you grow and thrive too.

KEY RESPONSIBILITIES:

ADMIN

Oversee that all administrative requests and recurring tasks are completed in a timely fashion.
Oversee day-to-day operations and project workflows.
Scheduling support for program calls, 1:1 clients, podcast interviews, etc.
Uploading and light editing of videos.
Course support on Learn Plus — setup, edits, and uploading new content.
Detailed monthly revenue reporting.
Daily project management on ClickUp and maintaining/updating SOPs.

MARKETING

Optimize and oversee launch processes, checklists, and ensure all tasks are executed.
Add comments from trainings as well as video clips to story templates for Jocelyn to post while programs are live.
Website edits and updates.
Email support — creating/updating automations, implementing funnels, and scheduling program emails.
Ads team support — tracking, creating campaign art in Canva or reels, and handling daily requests.
Repurpose Jocelyn’s existing content across multiple platforms (IG, FB, Blog, YouTube), ensuring her voice remains the creative source.
Create and oversee a detailed content calendar for both evergreen and launch content.
Assess analytics to optimize sales pages, checkout pages, and funnels.
Review Google Analytics for marketing optimization insights.
Create high-end social media Canva layouts aligned with brand standards.
Maintain SEO across platforms.
Create visually aligned presentation layouts for Jocelyn’s teaching in programs.

Oversee YouTube channel management and advise on best practices.
Maintain and organize the content bank in ClickUp weekly.

CLIENT SUPPORT

Moderate and manage communities inside Facebook groups for programs and Jocelyn’s free group.
Manage assistant email inbox with a 24-hour response time during business hours.
Manage and support Facebook account messaging Mon-Fri, ensuring client responses within 24 hours.
Handle daily client admin/support (program access, payments, member questions, etc).
Create customized payment links as needed.
Oversee client payments and manage failed payments.

TOOLS/APPS — Experience with:

Klaviyo, ShowIt, Microsoft Clarity, Google Analytics, Facebook Ads Manager, Thrivecart, LearnPlus, Google Suite, ClickUp, Vimeo, YouTube, Zoom, Canva, Telegram, Typeform, Loom, Zapier, ChatGPT, ManyChat, Deadline Funnel, Authorize.net, Hello Audio, 1Password, Riverside.fm, AnyTrack, Add Event, Mail Timers, Meta Business Suite, UseProof.

ABOUT US:
Jocelyn Kelly Reid, LLC is home of the Relaxed Millions Movement — where business, wealth, and feminine energy thrive in harmony. Founded by Jocelyn Kelly Reid, Feminine Business Strategist + Wealth Activator, our company guides women to scale their income, embody their power, and build businesses that feel wildly profitable and soul-nourishing.

We are a high-touch, high-heart company rooted in authenticity, integrity, boldness, and service. If you’re inspired by meaningful impact, expansive growth, unapologetic feminine leadership, and desire to make a massive contribution in this realm, you’ll feel right at home here.

If you believe yourself to be a strong fit for this position please complete the application HERE and we will be in touch should you be a good fit.

Jocelyn Kelly Reid LLC jobs

Business Operations & Marketing Support Partner