This is a hands-on patient-facing role — perfect for someone who enjoys connecting with people, explaining things clearly, and helping them feel reassured.

You’ll be:

Calling patients regarding billing or payment questions
Following up on declined cards or insurance issues
Helping calm and guide patients who are confused or frustrated
Logging updates and coordinating with our billing and clinical teams

This role also provides light administrative and clinical coordination support (scheduling, patient reminders, provider communication) as needed.

Key Responsibilities

Make and receive patient calls about billing, claims, and account balances
Handle payment questions, refunds, and credit card updates through Converge
Follow up on insurance verifications and claim denials with the billing lead
Provide clear, kind explanations to patients regarding charges or copays
Log all communication in secure, HIPAA-compliant systems
Support the clinical team with light coordination tasks (appointment reminders, intake forms)
Work closely with billing specialists (domestic and international) for smooth daily operations

Qualifications

1–2 years of experience in healthcare, billing, or patient services (mental health experience a plus)
Confident and calm on the phone with all personality types
Excellent communicator — can listen carefully, explain clearly, and follow up reliably
Strong attention to detail and documentation
Tech-comfortable (Google Workspace, EHR platforms, billing portals)
Independent worker who thrives in a remote setting

Why You’ll Love Working Here

Supportive, kind, and organized leadership team
Remote flexibility (perfect for part-time professionals or returning caregivers)
Meaningful work that helps real patients feel cared for
Opportunity to grow into full-time billing or clinical coordination roles

To Apply

Please submit your resume and a short note describing your experience working directly with patients or clients in sensitive conversations (billing, medical, or mental health preferred).

Job Types: Part-time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 20 – 30 per week

Benefits:

Health insurance

Work Location: Remote

Journey Psyche Psychiatry & Virtual Care jobs

Part-Time Billing & Patient Support Coordinator (Remote – Mental Health / Telehealth)