About the Company

This is your opportunity to join WallPanels and Verona Home, two of the fastest-growing luxury remodeling and design companies in the U.S., based right here in Miami.

We deliver high-ticket renovation projects—from elegant accent walls to full-home transformations—using cutting-edge design solutions, immersive virtual reality presentations, and a highly personalized, white-glove client experience.

About the Role

We are looking for an Appointment Setter / Presales Specialist to handle the first point of contact with potential clients, introduce the company’s value, and book appointments with local designers.. You will work only with warm, inbound leads and follow clear scripts and guidelines to qualify client requests before handing them over to senior Sales Executives.

Your goal is to understand the client’s needs, assess fit, and ensure a high-quality first impression of our brand.

Key Responsibilities

Handle inbound inquiries from potential clients (hot leads only)
Conduct short, structured phone calls with prospects
Identify client needs, goals, and initial budget expectations
Assess whether the client’s request matches our services
Accurately document call outcomes and client details in CRM
Maintain a high level of customer service during the first interaction
Prepare qualified leads for handoff to the Sales Executive team

What We’re Looking For

Excellent spoken and written English with clear, professional communication skills
Strong verbal communication skills and confidence on the phone
Experience in customer support, communications, SDR, or presales is a plus
Structured thinking, attention to detail, and empathy
Comfortable working with scripts and defined processes
Confident use of Zoom, CRM systems, and Google Docs
Willingness to learn, follow processes, and grow within the company

What We Offer

100% remote work
Full-time schedule: 9:00 AM – 7:00 PM (EDT)
No cold calling, no cold closing
Scripted calls and clear qualification criteria
Full training and onboarding provided
Opportunity to grow into senior sales, coordination, or leadership roles
Work with a premium product and an international team

Compensation:

Base salary $45,000/year ($3,800/month)

Part time, remote

Job Type: Part-time

Pay: From $45,000.00 per year

Expected hours: No less than 25 per week

Work Location: Remote

VERONAHOME LLC jobs

Appointment Setter (Luxury Remodeling)