Remote Admissions Intake Counselor – Mental Health Program

Advanced Mental Health, a residential mental health treatment program in Los Angeles, is seeking a highly experienced, reliable and organized Remote Admissions Intake Counselor to support prospective clients and families seeking mental health treatment.

This role is ideal for someone with strong phone communication skills, sales or admissions experience, and the ability to guide sensitive conversations professionally and confidently.

Our program supports individuals experiencing depression, bipolar disorder, schizophrenia, anxiety, and related mental health conditions.

Responsibilities

Answer inbound calls from prospective clients and families within first 3 rings
Explain program services and answer questions about treatment and admissions
Build rapport and guide callers through the enrollment process
Follow up consistently with leads and prior inquiries
Document all calls and follow-up activity in Lightning Step CRM
Maintain professionalism, confidentiality, and organization at all times
Assist with alumni outreach and referral partner follow-up during slower call periods

Average call volume is approximately 5–7 calls per day, with additional follow-up responsibilities throughout the day.

Qualifications

Minimum 2 years of sales, admissions, enrollment, or intake experience
Minimum 2 years of phone-based patient intake or client support experience
Strong phone presence and professional communication skills
Comfortable discussing sensitive mental health-related situations
Experience using CRM systems and tracking follow-ups
Strong organization and time management skills
Ability to work independently in a remote environment

Preferred Experience

Mental health, behavioral health, healthcare, or residential treatment experience
Nursing, therapy, counseling, or medical background
Business development or referral outreach experience
Experience with Lightning Step CRM

Schedule

Candidates must be available to answer calls between:

8:00 AM – 6:00 PM PST

Available schedule options:

Monday–Friday
Saturday–Sunday

Pay: $2,000.00 - $4,000.00 per month

Benefits:

401(k)

Application Question(s):

Do you currently work from home?
Will you be able to answer your phone from 8AM to 6 PM PST?
Do you prefer to work Mon-Fri or Saturday-Sunday?
Do you have specific experience as a phone intake and admissions specialist for a behavioral health company? If so, how many years of experience do you have?

Experience:

nursing or medical background: 1 year (Preferred)
Mental health counseling: 1 year (Preferred)
sales: 2 years (Required)
patient intake and admissions call : 2 years (Required)

Work Location: Remote

Advanced Mental Health (advancedmentalhealth.org) jobs

Remote intake & admission specialist– Residential/Inpatient Mental Health (must be experienced)