Join Our Team at Walter Clark Legal Group!

At Walter Clark Legal Group, we take pride in fostering a collaborative and supportive work culture where our team members thrive. We believe that work-life balance is essential to success, and we are committed to providing an environment where our employees feel valued, empowered, and motivated to grow.

Job Responsibilities:

Key Responsibilities

Client Communication & Advocacy

Serve as the primary point of contact for clients throughout the pre-litigation process
Maintain regular, proactive communication with clients regarding treatment, case status, and next steps
Gather and document injury details, treatment updates, and provider information
Ensure clients feel supported, informed, and advocated for at all times

Case & File Management

Conduct initial case reviews to identify missing or critical information
Track medical treatment, records, billing, liens, and case expenses
Monitor statute of limitations and key deadlines
Maintain accurate and up-to-date case files within the case management system (Smart Advocate)
Coordinate medical treatment when necessary, including lien-based providers
Request, review, and summarize medical records and billing

Insurance & Claims Handling

Confirm insurance coverage and policy limits
Communicate with insurance adjusters regarding claims, updates, and documentation
Prepare and submit demand packages for attorney review
Track settlement offers, convey offers to clients, and assist with negotiation efforts
Monitor case value and medical expenses relative to policy limits

Settlement & Case Transitions

Assist with settlement documentation and client settlement reviews
Ensure cases are properly prepared for settlement disbursement or transfer to litigation
Coordinate smooth transitions between pre-litigation, litigation, and settlement teams
Track and report liens and subrogation interests

Reporting & Performance

Maintain compliance with internal KPIs
Review task, file, and client contact reports on a regular basis
Ensure timely follow-up on outstanding tasks and documentation

Qualifications

Required Experience

Minimum 3 years of experience in a personal injury lawfirm (pre-litigation experience required)
Strong understanding of:
- Personal injury claims and settlement process
- Medical records, billing, and liens
- Insurance carriers and adjuster communications
Ability to manage a high-volume caseload with minimal oversight
Excellent written and verbal communication skills
Strong organizational and time-management abilities

Technical Skills

Proficiency with case management software (SmartAdvocate experience preferred)
Working knowledge of Microsoft Outlook, Word, and Excel

Education

High school diploma or GED required
Associate’s or Bachelor’s degree preferred

What We’re Looking For

A proactive problem-solver who takes ownership of cases
Someone who balances empathy for clients with strong case management skills
A professional who understands that client service is central to successful personal injury representation
Bilingual - Spanish/English

Company Description

Since founding the firm in 1996, the principal, board-certified in civil trials by the NBTA, and, a member of ABOTA, has developed the firm's sterling reputation, by applying the rule of CER: Client first, Education for all, and, Rewards shared.

Walter Clark Legal Group jobs

Bilingual - Pre-Litigation Case Manager - In-Person/Remote