Duration: 12 Months

Work schedule: 6 am to 2:30 pm AND 1:30 pm-10:00 pm (the focus needs to be mid-day & nights); Weekends are similar: 6:30 am-3:00 pm & 11:30 to 8:00 pm

Summary:

We are seeking customer-focused individuals to join our Customer Service team. In this role, you will assist passengers with travel information, schedules, fares, service updates, lost and found inquiries, account support, and other customer service needs. You will provide professional and courteous assistance while ensuring all customer interactions are accurately documented.
This is a 24/7 business operation.
This is a remote role
Laptop, headset (supervisors might require monitors)
Position is remote, but candidates need to reside in California
Call center experience is preferred, but customer service is fine. Salesforce experience is preferred.

Responsibilities:

Answer incoming customer calls and provide excellent customer service.
Assist customers with:
Train schedules and fares
Station information
Service alerts and delays
Lost and found inquiries
Mobile app and ticketing support
General travel information
Listen actively and respond with empathy and professionalism.
Document customer interactions and cases accurately.
Create and update customer service records in Salesforce.
Route customer inquiries and escalations to the appropriate teams.
Follow established procedures for safety, security, and special customer situations.
Collaborate with supervisors and team members to ensure timely resolution of customer concerns.

Required Qualifications:

High school diploma or equivalent.
Previous customer service, contact center, or call center experience preferred.
Strong verbal and written communication skills.
Excellent listening and problem-solving abilities.
Basic computer skills and ability to navigate multiple systems.
Ability to handle customer interactions professionally and courteously.
Ability to work in a fast-paced environment.

Preferred Qualifications:

Experience using CRM tools such as Salesforce.
Experience supporting customers by phone, email, or chat.
Transportation, transit, or public service experience is a plus.
Bilingual skills are a plus.

Company Description

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

22nd Century Technologies Inc. (TSCTI) jobs

Customer Service Agent