Alvin Yeremia

Skills

Customer Service Excellence & Dispute Resolution, Quality Assurance & Performance Coaching, Data Reporting & Process Optimization, Cross-Functional Collaboration, Strong Analytical & Problem-Solving Skills, CRM Tools (Salesforce) & E-commerce Platforms (Shopee, Tokopedia), Clear Communication & Customer Empathy

About

I am a dedicated Customer Service and Quality Assurance professional with over seven years of experience in the e-commerce and service operations industry. Throughout my career, I have developed strong expertise in customer communication, dispute resolution, process improvement, and performance analysis.

I began my journey in customer support, handling complex issues such as refunds, escalations, and order disputes while maintaining a focus on empathy and service accuracy. Over time, I advanced into Quality Assurance, where I evaluated agent performance, led feedback sessions, and created training materials to enhance service standards and operational efficiency.

My experience across leading platforms such as Shopee, Tokopedia, and currently as a Freelance CS Support for Renos Indonesia, has strengthened my ability to manage cross-functional coordination, produce actionable insights, and maintain service consistency in high-volume environments.

Known for being detail-oriented and data-driven, I excel in identifying root causes, developing improvement strategies, and fostering team growth through coaching and feedback. I am also proficient in CRM tools (Salesforce), reporting, and customer experience optimization — enabling me to deliver measurable results while supporting both customer satisfaction and business goals.