Arwanda Nur Fatta Amalisa

Skills

Hard Skills:
Microsoft Excel, E-commerce Management, Shopee Platform, Tokopedia Platform, Data Entry, Financial Reporting, Payroll Administration, Inventory Management, Social Media Management, Email Management

Soft Skills:
Communication Skills, Time Management, Problem Solving, Attention to Detail, Organizational Skills, Multitasking, Team Coordination, Customer Service, Leadership, Adaptability

Languages:
English (Fluent), Indonesian (Native)

About

Detail-oriented and proactive Personal Virtual Assistant with 2+ years of comprehensive experience in administrative support, customer service, and office coordination. Proven expertise in managing e-commerce platforms (Shopee, Tokopedia), data entry, scheduling, and client relations.

My core strengths include:
• Administrative Excellence: Email management, calendar coordination, document preparation, and data reporting using Excel
• Customer Service Mastery: Handling inquiries, resolving complaints, and maintaining 99% satisfaction ratings
• E-commerce Support: Multi-platform order processing, inventory tracking, and sales reporting
• Communication Skills: Fluent in English with strong verbal and written communication abilities

As a fast learner currently pursuing an English Literature degree (GPA: 3.69/4.00), I bring strong analytical thinking and adaptability to every project. I'm passionate about helping businesses streamline operations and enhance customer experiences.

Let's discuss how I can support your business growth through efficient virtual assistance services!