Braninda Caesarita

Skills

Speadsheet, Microsoft Excel, Maintenance SLA, Reporting, Scheduling

About

A hard-worker, responsible, optimistic, organized, and ever anxious to add insight and knowledge. Always put forth the ability to advance the company name and to satisfy the customer. Regularly improve my communication and problem solving skills so that later can provide great benefits in the professional world

2+ years of experience as a support professional in the contact center industry. I have skills in data analysis, problem-solving, data visualization, presentation, SLA maintenance, backlog management, and decision-making during high or low incoming volumes, etc. Also understand about FTE calculations, agent scheduling, and matters related to content moderation