Carlos Christo Samuel

AR & Collections Specialist | B2B/B2C Recovery Expert | Team Leader | Operations & KPI-Driven Professional

Jakarta Selatan, Jakarta, Indonesia

View resume

Skills

AR Collection (B2B & B2C), Debt Recovery Strategy, Team Leadership & Coaching, KPI Monitoring & Performance Management, Negotiation & Communication, Portfolio Management (High-Value Accounts), Operational Reporting & Data Analysis, SOP Implementation & Compliance, Fraud Investigation, Customer Relationship Management, Daily Aging Report & Escalation Handling, Cross-Functional Coordination, Microsoft Office (Excel, Word, PowerPoint), Canva, CapCut

About

Results-driven Collections and Operations professional with over 8 years of experience across fintech, consumer finance, and fleet technology industries. Proven track record in managing high-value accounts receivable portfolios up to IDR 50B monthly and consistently achieving collection rates of 96–98%.

Skilled in both B2B and B2C collection strategies, team leadership, and performance optimization, with experience leading teams of up to 30 members. Strong in KPI monitoring, operational reporting, and implementing SOPs to improve efficiency and compliance.

Recognized for strong negotiation skills, problem-solving ability, and cross-functional collaboration, including handling high-risk accounts and working with legal and external agencies. Certified in Financing Collection (SPPI & AFPI), with a solid foundation in data analysis and operational excellence.