Skills
Customer Support & Complaint Handling
Customer Operations & Reporting
Cross-Team Coordination (CS, Tech, Field Teams)
Issue Tracking & Follow-up
Written & Verbal Communication
Customer Relationship Management
Process Improvement Mindset
Documentation & Compliance Awareness
About
Customer Support & Operations Specialist with 5+ years of experience handling customer complaints, service disruptions, and cross-team coordination in telecommunications and financial services. Proven ability to resolve issues efficiently, communicate clearly with customers and technical teams, and maintain accurate operational reports. Strong legal background (Bachelor of Law, Cum Laude) with high attention to compliance, documentation, and professional communication. Seeking a remote role in customer support, operations, or customer success. Experienced in maintaining service quality, handling escalations, and supporting operational workflows in structured environments.
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