Dita Erline Kurnia

Skills

A. Hard Skills
* Microsoft Office (Word, Excel, PowerPoint)
* Google Workspace (Docs, Sheets, Slides, Calendar, Drive)
* Email Management (Gmail, Outlook)
* Data Entry & Data Processing
* Calendar & Schedule Management
* Social Media Management (Instagram, TikTok, Facebook)
* Canva (design & content creation)
* CapCut (basic video editing)
* Chat & Call Handling Systems
* Document Formatting & Admin Tasks
* Basic Reporting (Excel/Sheets)
* Aplikasi Accurate 5

B. Soft Skills
* Communication (verbal & written)
* Customer service orientation
* Problem solving
* Time management
* Detail-oriented
* Multitasking
* Adaptability
* Teamwork & collaboration
* Fast learner
* Professionalism & work ethic

About

Experienced Customer Service and Administrative Specialist with over six years of expertise in banking, insurance, and client-facing operations. Skilled in handling high-volume inquiries, managing administrative tasks, coordinating schedules, preparing reports, and supporting daily operational needs. Strong communication abilities with a proven track record in achieving targets, solving customer issues efficiently, and maintaining excellent service quality. Adept at using various digital tools (MS Office, email management, CRM, Canva, and basic editing tools) to support business processes. Reliable, detail-oriented, and highly organized, with the ability to multitask, work independently, and deliver accurate results as a Virtual Assistant or administrative support professional.