Helma Nia

Skills

Remote Operations & Admin Skills

Remote workflow management

Task prioritization & deadline control

Process documentation & systematic filing

CRM logging & ticket handling

High-volume client communication (English)

KPI awareness & performance monitoring

Cross-functional coordination

Issue escalation & resolution tracking

Independent & self-managed work discipline

Multitasking in fast-paced digital environments

2️⃣ Technical / Tools

Microsoft Excel – basic formulas (SUM, IF, VLOOKUP), data organization, structured reporting

Google Workspace – Google Docs, Google Sheets, Google Drive (file management & collaboration)

CRM & System Tools – Guesty (basic booking & request logging), HubSpot (basic contact & issue tracking)

Communication Tools – Zoom, Google Meet, email correspondence & calendar scheduling

3️⃣ Soft Skills

Strong analytical & problem-solving ability

Strong organization & accountability

Independent & disciplined work ethic

Strong English communication

About

Results-driven Remote Operations & Administrative Support professional with strong English communication skills. Experienced in managing multi-task workflows, coordinating digital operations, maintaining structured reporting systems, and ensuring deadlines are consistently met in fully remote environments. Skilled in Excel, Google Workspace, and CRM tools, with a proven ability to work independently and solve problems efficiently.