Lintang Almeyda

Skills

Hard Skills: Customer Relationship Management (CRM), Live Chat, Email, and Call Handling, Ticketing Systems (e.g., Zendesk, Helpdesk), Data Entry and Reporting, Complaint Handling & Escalation, Microsoft Office & Google Workspace, Typing Speed & Accuracy, English Communication (Written & Spoken), Remote Work Tools (Slack, Zoom, Notion, Trello), Product Knowledge & Policy Familiarization

Soft Skills: Excellent Communication, Problem-Solving & Critical Thinking, Empathy and Active Listening, Patience & Emotional Control, Adaptability & Flexibility, Time Management, Team Collaboration, Conflict Resolution, Positive Attitude, Attention to Detail

About

Customer Service Specialist with over 3 years of experience handling customer inquiries through multiple channels including chat, email, and phone. Skilled in working in fast-paced, target-driven environments with a strong focus on customer satisfaction and efficient problem resolution.
Possesses excellent communication skills, analytical thinking, and empathy toward customer needs. Fluent in English, adaptable to new systems and technologies, and experienced in both remote with flexible or shifting schedules.
Committed to delivering professional, responsive, and high-quality service while contributing positively to the company’s image and growth.