Muhammad Rizal

Experienced Application Consultant Specialist and Support with 15+ years in technical support, application maintenance, and enterprise system administration.

Jakarta, Indonesia

View resume

Skills

ERP System: Compiere, Adempiere, Infor SunSystem, Ivanti Asset Management, IBM Maximo
ITSM: Zendesk, Freshdesk, Jira, Ivanti Service Management
Programming: Java, ABAP, Python, SQL
Framework: Hibernate, Spring, JUnit, JSF
Standard: ITIL, Agile
Other Skills: Team player, problem-solving skills, disciplined and motivated, ability to work independently and in a team, software engineering, debugging, collaboration

About

Experienced IT Support & Application Specialist with 15+ years in technical support, application maintenance, and enterprise system administration. Skilled in troubleshooting complex issues, managing ERP and HR/payroll systems, and delivering prompt, effective resolutions to ensure minimal downtime. Strong background in service management (ITIL), incident prioritization, and customer-focused problem-solving. Proven ability to collaborate across teams, train users, and implement process improvements that enhance system performance and service quality.