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Skills

*Project Management*
* Project planning & timeline management
* Task delegation & team coordination
* SOP creation & workflow optimization
* Stakeholder communication
* Problem-solving & issue resolution
* Cross-functional collaboration

*Operations Management*
* Daily operational oversight
* Process improvement
* Scheduling & shift coordination
* Reporting & documentation
* Quality control
* Client & vendor management

*Business Development & Sales**
* B2B outreach & pitching
* Prospecting & lead generation
* Proposal creation & negotiation
* Closing deals
* Relationship management
* Sales reporting & analysis

*Recruitment & HR*
* Full-cycle recruitment (sourcing to onboarding)
* Screening & interviewing
* Candidate assessment
* HR administration & document management
* Client-side recruitment for outsourcing/agency
* Staff coordination

⭐ *DIGITAL & TECHNICAL SKILLS*
*Website & SEO*
* WordPress development
* Landing page creation
* Elementor, Divi, WPBakery
* Website maintenance & optimization
* On-page SEO
* Basic technical SEO
* Web copywriting

*Design & Content*
* Figma (UI/UX basics)
* Canva (advanced)
* Copywriting (website, social media, ads)
* Social media management
* Basic video editing (CapCut)

*Data & Reporting*
* Excel (advanced formulas & data cleaning)
* Google Sheets
* Dashboard reporting
* Basic SQL (DQLab)
* Basic Python for data analysis
*
⭐ *CUSTOMER SERVICE & COMMUNICATION*
* Handling inbound & outbound communication
* English communication (professional level)
* Client-facing communication
* Issue handling with calm & clarity
* Email, WhatsApp, CRM communication
* International client handling (AU, US, EU)

⭐ *SOFT SKILLS*
* Leadership
* Time management
* Multitasking
* Attention to detail
* Adaptability
* Problem-solving
* Empathy & active listening
* Professional communication

⭐ *TOOLS YOU USE*
* WordPress
* Figma
* Canva
* Google Workspace
* WhatsApp Business
* Trello / Notion / Asana
* Excel / Sheets
* ChatGPT (prompting & workflow)
* CapCut
* CRM tools (various)

About

I’m a Project Manager & Operations Manager with a multidisciplinary background across Business Development, Recruitment, Customer Service, and WordPress Web Development. Over the past 3+ years, I’ve managed end-to-end projects, coordinated teams, executed client-focused operations, and helped businesses streamline workflows and scale.

My experience spans:
• Project & Operations Management — coordinating timelines, managing teams, handling clients, improving processes, and ensuring smooth delivery.
• Recruitment & HR Operations — leading full-cycle hiring, screening candidates, conducting interviews, handling onboarding, and partnering with clients for staffing needs.
• Business Development & Sales — cold outreach, pitching, closing deals, and managing long-term B2B relationships.
• Customer Service (Local & International) — handling multi-channel communication, solving issues, managing schedules, and ensuring high client satisfaction.
• WordPress & SEO Development — building 40+ websites and landing pages, optimizing performance, implementing on-page SEO, and improving UI/UX using Figma.

I’m known for my strong communication skills, problem-solving mindset, and ability to work calmly under pressure. I enjoy roles that combine people management, operations, and digital execution, and I thrive in fast-paced, remote-friendly environments.

Currently based in Bali and open to project management, operations, recruitment, and digital-related roles—both remote and hybrid.

📩 Open to collaboration, partnerships, and new career opportunities.