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Skills
Microsoft word, Microsoft Excel
About
Experienced in the world of service, namely as a Customer Service for approximately 2 years and currently as a Subject Matter Expert (SME) for 1 year. My job is to help solve customer problems through web tickets, IM chat and also outbound calls. Assisting agents in understanding SOPs and resolving customer issues. Ensure that the information provided by the agent to the customer is in accordance with the SOP.
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