Skills
Customer service
Problem solving
Networking
Customer relationship
Team management
Employee development
Leadership
Reservation
Basic Mandarin
Guest service
Basic Computer
Typing
About
With five years of experience in the hospitality sector and customer service, I have developed a strong expertise in overseeing daily operations within the front office and room division departments. I effectively support departmental leadership and ensure seamless workflow in the absence of the General Manager and Operations Manager.
My responsibilities include managing administrative documentation and addressing customer inquiries. I have demonstrated my capability to multitask while upholding a high standard of accuracy and professionalism. Committed to enhancing organizational efficiency for small to medium-sized enterprises, I have successfully improved market strategies for product upselling even I have successfully improved the hotel's score in Booking.com and Online Website it self.
Profile Photo
