Tracey Hagan

Skills

Patient Access & Registration

Medical Billing & Claims Follow-Up

Insurance Verification & Prior Authorizations

HIPAA-Compliant Documentation

Inbound & Outbound Call Support

Customer Service & Conflict Resolution

EMR / EHR Navigation

CRM Systems (Salesforce, Medisoft, Cerner, IDX)

Data Entry & Accuracy Review

Account Research & Payment Arrangements

SLA & KPI Awareness

Multitasking & Time Management

Professional Phone, Email & Written Communication

About

I am a dependable healthcare professional with experience in insurance verification, patient access, medical billing, and remote customer support. My background includes verifying eligibility, supporting prior authorization workflows, coordinating benefits, resolving coverage and billing issues, and maintaining accurate, HIPAA-compliant documentation. I have worked with EMR/EHR and CRM systems in fast-paced, phone-based environments and am known for my attention to detail, clear communication, and ability to collaborate effectively with patients, providers, and insurance companies.