Job Responsibilities

Take over closed deals from sales department and assist clients with onboarding - bank account opening (potentially also company incorporations)
Handhold clients in correctly filling KYC forms and documentation specific to each jurisdiction and bank
Ensure fast paced and uninterrupted support to clients via email or phone as needed
Vendor communication for timely delivery of our clients’ service
Create and maintain documentation for the processes you own
Improve client response rates as well as client satisfaction with Flag Theory

Requirements / Must Have

Nice to Have

Experience working with KYC processes for company incorporations and / or bank account opening (big plus)
Experience working with Hubspot and a customer support tool such as HelpScout
Fluent in other international languages such as Spanish, German, Chinese, Russian (NOT Mandatory)

Benefits

Work from anywhere, on a flexible schedule, part of a fully remote team

Compensation based on experience

Paid vacation days

Flag Theory

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