We are looking for a Customer Service Representative to support customers from a fully remote setting while delivering responsive, detail-oriented service. This contract opportunity is remote and is ideal for someone who is comfortable handling customer questions, managing order-related requests, and maintaining a positive experience across each interaction. The right candidate will bring strong communication skills, prior customer support experience, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

• Respond to inbound customer inquiries with accuracy and a service-focused approach.

• Place outbound calls as needed to follow up on requests, provide updates, and resolve customer concerns.

• Enter and process customer orders carefully while ensuring information is complete and accurate.

• Support day-to-day customer service activities for entry-level tier accounts and deliver timely issue resolution.

• Document customer interactions, order details, and service outcomes in the appropriate systems.

• Use NetSuite to review order information, update records, and assist with order-related processing tasks.

• Coordinate with internal teams when necessary to address questions, correct issues, and maintain customer satisfaction.

• At least 2 years of experience in customer service, call center support, or a similar customer-facing role.

• Experience in the skin care or manufacturing industry experience is ideal!

• Proven ability to manage inbound calls and deliver clear, detail-focused communication.

• Experience making outbound calls for follow-up, clarification, or issue resolution.

• Background in order entry or order processing with strong attention to detail.

• Familiarity with NetSuite for customer or order-related tasks is preferred.

• Strong organizational skills and the ability to handle multiple priorities in a remote work environment.

• Proficiency with standard business systems and comfort learning new tools quickly.

Robert Half

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Customer Service Representative