Customer Service & Order Processing Specialist (Onsite)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

(Possible flexibility to shift to 7:00 AM – 4:00 PM)

Location: Onsite / In-Office (No remote or hybrid option)

Position Overview

We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes.

Key Duties & Responsibilities

Enter and process customer purchase orders with a high level of accuracy
Perform invoicing, scanning, and document management
Use EDI systems to receive customer orders and transmit ASNs and invoices
Review incoming orders for accuracy, including part numbers, pricing, and product availability
Coordinate order fulfillment with Shipping and Distribution teams
Prepare and communicate customer-specific shipping, labeling, and documentation requirements
Schedule shipments through customer and freight carrier portals
Access customer and carrier websites to ensure compliance with shipping requirements
Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints
Maintain accurate records and ensure timely follow-up on all order-related activity

Skills & Experience Requirements

Minimum 5 years of customer service experience, preferably supporting retail customers (large and small)
Experience accessing and working within customer vendor portals
EDI knowledge required
Experience coordinating with Shipping/Distribution departments
Familiarity working with freight carriers such as UPS and FedEx; international shipping experience is a plus
Proficiency in Microsoft Word and Excel
Strong phone presence and professional communication skills
Excellent attention to detail, organization, and follow-through

Additional Qualifications

Ability to manage multiple tasks in a deadline-driven environment
Strong problem-solving skills and customer-focused mindset
Reliable attendance and ability to work fully onsite

Robert Half

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