We are looking for a Customer Service Representative to support customers from a fully remote setting while delivering responsive, detail-oriented service. This contract opportunity is remote and is ideal for someone who is comfortable handling customer questions, managing order-related requests, and maintaining a positive experience across each interaction. The right candidate will bring strong communication skills, prior customer support experience, and the ability to work efficiently in a fast-paced environment.
Responsibilities:
• Respond to inbound customer inquiries with accuracy and a service-focused approach.
• Place outbound calls as needed to follow up on requests, provide updates, and resolve customer concerns.
• Enter and process customer orders carefully while ensuring information is complete and accurate.
• Support day-to-day customer service activities for entry-level tier accounts and deliver timely issue resolution.
• Document customer interactions, order details, and service outcomes in the appropriate systems.
• Use NetSuite to review order information, update records, and assist with order-related processing tasks.
• Coordinate with internal teams when necessary to address questions, correct issues, and maintain customer satisfaction.
• At least 2 years of experience in customer service, call center support, or a similar customer-facing role.
• Experience in the skin care or manufacturing industry experience is ideal!
• Proven ability to manage inbound calls and deliver clear, detail-focused communication.
• Experience making outbound calls for follow-up, clarification, or issue resolution.
• Background in order entry or order processing with strong attention to detail.
• Familiarity with NetSuite for customer or order-related tasks is preferred.
• Strong organizational skills and the ability to handle multiple priorities in a remote work environment.
• Proficiency with standard business systems and comfort learning new tools quickly.
