Intake Fraud Representative - REMOTE

Sharp Decisions • Contract • Remote (Los Angeles, CA, US) • 1d ago

CUSTOMER SERVICE - DATA QA REP - REMOTE

Job DescriptionThis position handles fraud related calls from business and commercial customers.
Position is 100% remote
US Military Veterans and Family members encouraged to apply

Position is responsible for handling calls for routine and complex client inquiries for fraud issues, ensuring that all data is accurately taken from the customer and entered properly into the bank portal, while providing a positive experience that leads to client satisfaction and possibly expanding their relationship with the bank. Duties may include, but are not limited to:

Provide outstanding, personalized service to all of our clients by building rapport and make every attempt at providing first call resolution.
Assist clients with inquiries and/or problem resolution for documenting their fraud issue in a professional and composed manner.
Follow established policies, procedures, guidelines, regulations and laws to protect both clients and Bank from any unnecessary risk.
Following a daily set schedule that will require having efficient time management skills as well as a careful attention to detail.
Work effectively as a team member.
Teammates are expected to stay current on all procedure changes and execute them with a high degree of accuracy; proficiency will be measured through ongoing knowledge checks, skill assessments, performance monitoring, client feedback and systemic controls.

Basic Qualifications:

High school diploma or GED
Ideally some client service and/or phone support experience
Previous PC and typing experience
Quiet place to work, good internet connection
Solid written and verbal communication skills
Demonstrated job stability
Ability to pass background, drug and fraud check

Preferred Qualifications:

Banking and/or call center experience
Previous success within a performance driven environment

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Company Description

Sharp Decisions is a talent solutions and consulting firm that helps clients overcome their most pressing challenges. For over 30 years, we have led companies both large and small through transformational times by offering the most advanced solutions available, from the most experienced people.