We’re looking for an Implementations Project Manager to drive end-to-end delivery of client implementations, ensuring seamless coordination between internal teams and external stakeholders. This role is critical in ensuring successful project delivery through strong project management, proactive communication, and detailed execution.
If you thrive in high-impact environments and are passionate about delivering exceptional client experiences, this could be your next opportunity.
What you get to do:
Project Leadership & Coordination
- Organise and lead internal handover meetings to ensure a smooth transition from Sales to Implementation.
- Facilitate client project kick-offs to align on objectives, timelines, and expectations.
- Oversee end-to-end project execution and delivery, ensuring clear milestones and deliverables.
Communication & Stakeholder Management
- Coordinate discussions with third-party vendors to align project scope and ensure contractual obligations are met.
- Maintain strong lines of communication with infrastructure and technical teams to ensure alignment.
- Manage daily communication channels with clients, providing updates and resolving queries.
Documentation & Risk Management
- Verify implementation documentation, including Product Specification Forms, for accuracy and completeness.
- Monitor, track, and follow up on tasks that impact project delivery.
- Proactively identify and escalate risks or potential delays to mitigate impact.
Cross-Functional Support
- Collaborate with Technical Implementation Managers and other teams to ensure smooth execution of implementation activities.
- Assist with internal coordination and external client interaction where required.
What it takes to succeed:
- Proficiency with project management tools such as Microsoft Project, Jira, or Asana.
- Strong understanding of the card issuing and payment processing environment.
- Proven ability to manage complex implementations and balance multiple priorities.
- Exceptional communication and stakeholder engagement skills.
- Ability to adapt quickly in a fast-paced, cross-functional environment.
- Strong problem-solving skills and a proactive mindset.
- Fluency in English (written and verbal).
Education & Experience:
- Bachelor’s degree in Business, Engineering, or a related field.
- Project Management certification is a plus.
- 3 - 5 years of experience in project management, ideally in implementations or a similar client-facing role within fintech or payments.
- Strong familiarity with software delivery and infrastructure alignment.
- Knowledge of cards and the payment industry is preferred.
What you can look forward to:
At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work – and the freedom to grow in a supportive, forward-thinking environment.
