Title: Support Engineer - LATAM
Location: Remote, Work from anywhere
Type: Contract
Workplace: Fully remote
Remote EngineeringContract
Mexico / Colombia / Uruguay / Chile / Argentina
Job Description:
Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.
Join our team of innovators who are redefining insider risk management through cutting edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.
As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in-class security solutions.
About the role
Teramind is currently seeking a Support Engineer to join our support team.
The Support Engineer operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard.
Responsibilities:
Provide technical support and advanced-level troubleshooting to customers
Triage complex customer service issues received through various customer service channels
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Identify trends in support requests to help create long-term solutions
Requirements
Minimum 5 years of relevant experience as a technical support/support engineer or in a similar role
Ability to navigate comfortably in Linux and Windows shells
Extensive knowledge of PostgreSQL
Knowledge of cloud computing platforms (Azure, AWS, etc)
Knowledge of an Intercom or similar ticketing system
Understanding of B2B SaaS products, IT security, and data platforms
Ability to translate intricate technical details to simple, understandable term
Strong interpersonal skills and ability to work with customers & cross-functional teams.
Benefits
This is a remote job. Work from anywhere!
We're a global, distributed team looking for the finest talent. We've been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
At Teramind, we're a collaborative, forward-thinking team where new ideas come to life, experience is valued and talent is incubated.
Competitive salary with a focus on a global market
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Ongoing training and development opportunities
About our recruitment process
We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we want to hear your story.
You can expect up to 4 interviews:
20-minute Test Task
Intro-call
Tech Interview
HM Interview
All roles require reference and background checks
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
