Job Title: Technical Account Specialist
Compensation: Starts at $1200
About Assembly Industries:
Talent is distributed but Opportunities are not - Assembly Industries is breaking that pattern by building an AI enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.
Role Overview:
We are seeking a Technical Account Specialist to support merchant onboarding, integrations, and account management for a fast-growing e-commerce SaaS platform. You will serve as a technical point of contact for clients, managing pre-launch configurations, troubleshooting integrations, supporting sales operations, and driving ongoing account performance.
Key Responsibilities:
Technical Account Management:
- Support onboarding processes, including pre/post launch QA of widgets and feature configurations.
- Manage feature, billing, and affiliate settings across client accounts.
- Enable and troubleshoot third-party integrations (e.g., subscriptions, Tapcart, etc.).
- Execute technical tasks including configuration adjustments, theme edits, and widget placement within Shopify.
- Build and QA Shopify order tracking pages.
- Liaise with internal teams to manage and track technical requests through Asana.
- Analyze account performance data and create business review reports.
- Process ad hoc manual credits and adjustments for refunds and claims.
Sales Operations Support:
- Maintain CRM systems (Airtable, Apollo) and ensure sales data accuracy.
- Prepare reporting for sales funnel, pipeline, and CRM performance.
- Identify and qualify outbound sales opportunities from lead databases.
Customer Operations & Claims Management:
- Manage customer claims processes, ensuring timely resolution.
- Prepare weekly claims reports and performance dashboards.
- Identify automation opportunities to streamline claims inbox management.
- Conduct trend analysis on claims resolution data.
Technical Tools:
- Shopify Admin, Airtable, Asana, Metabase & Slack
Minimum Qualifications:
- 3+ years in technical account management, customer success, or e-commerce operations.
- Hands-on experience with Shopify or similar e-commerce platforms.
- Familiarity with CRM and sales operations tools.
- Strong organizational skills managing multiple priorities and client accounts.
- Strong written and verbal communication skills.
- Analytical mindset with ability to translate data into recommendations.
Preferred Qualifications:
- Prior experience working with SaaS e-commerce platforms.
- Exposure to integrations, APIs, or basic web development (HTML/CSS).
- Experience supporting cross-functional teams across sales, product, and engineering.
- Background in claims operations, customer escalations, or issue resolution workflows.
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