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We’re looking for a skilled operator with experience in Shopify DTC e-commerce to streamline, stabilize, and optimize both our day-to-day operations and operational strategy.
Key Responsibilities:
Supply Chain and Manufacturing Management:
- Coordinate with manufacturers overseas to develop product samples and manage bulk order production.
- Oversee the entire supply chain process, ensuring timely production and quality control.
- Maintain relationships with manufacturers and negotiate terms to ensure cost-effectiveness and quality.
- Never let us be out of stock with core best-sellers
- Make sure we aren’t overstocked on the balance sheet for our inventory
- Use our inventory demand planning tool to forecast inventory requirements for revenue goals.
- Be a hard-nosed negotiator to ensure we have the best price on existing products
- Source additional suppliers
Logistics and Distribution:
- Interview and present 3PL partner options to our founder.
- Manage relationships with third-party logistics (3PL) providers to ensure efficient and accurate shipping of orders to customers.
- Onboard our company to chosen ERP(s) (next: Luminous)
- Monitor and optimize logistics processes to reduce shipping times and costs.
- Hold our 3PL accountable to agreed-upon metrics
- Make sure our systems are set up to effectively communicate with their systems
Product Development:
- Supervise the preparation of SKUs for new items, ensuring they meet industry standards.
- Collaborate with the design and marketing departments to align product development with customer demand and brand vision.
- Manage the operational marketing and product calendar
- Onboard with PLM software and manage the process
- Oversee sample development, communication, and timelines.
Customer Service Management:
- Handle future migration to Gorgias.
- Set benchmarks for the customer service team to ensure quality support is provided.
- Oversee the customer service team, ensuring high-quality customer support.
- Develop strategies to enhance customer service efficiency and effectiveness.
- Handle complex customer queries and complaints, providing timely and satisfactory resolutions.
Operational Strategy and Process Improvement:
- Implement and refine SOPs and policies to improve overall efficiency.
- Identify areas for process improvements and cost reduction.
- Stay informed about industry trends and best practices in operations management.
Team Leadership and Development:
- Lead the creative team, own the output KPIs.
- Lead, motivate, and support our team to achieve operational excellence.
- Provide training and development opportunities for team members.
- Ensure the team is aware of all necessary metrics we track for success.
Contractor & Agency Recruiting/Management:
- Source and recruit affiliate creators on Instagram & TikTok.
- Work with the founder to develop standards for hiring of critical roles.
- Develop and manage SOPs for hiring.
- Source and interview agencies.
- Onboard with agencies.
Special Projects:
- Learn about emerging tech, trends, and systems on the fly to take broad ideas and turn them into structured execution
- Organize and manage all brand digital assets.
- Work in and manage other departments as needed.
- Jump into “anything ops” - nothing is off limits, from VA coordination to tech stack setup.
Need to have:
- Proven experience in operations management in DTC e-commerce.
- Strong understanding of supply chain management and logistics.
- Excellent leadership and communication skills.
- Proven ability to implement systems to increase efficiency.
- Understanding of e-commerce tech tools to implement, including Shopify.
- Ability to work in a fast-paced and dynamic environment
- Willingness to learn.
- Proven track record of reliability and growth in previous roles.
Nice to have:
- Experience working in high-creative-output Shopify DTC brands.
- Experience working with apparel/fashion production.
- Certifications or degrees relevant to the role.
- Omnichannel operational experience.
- 4-year college degree.
- Approximately 30 hours per week
- Remote-friendly
- Must be available during U.S. business hours (PST/HST preferred)
- Contract-to-start: $20–$40 per hour, depending on experience
- Based on experience, with potential for expanded scope and hours over time
