Remote Administrative Coordinator (Bilingual) – Mental Health & Immigration Services

Boutique Mental Health Practice Focused on Immigration-Related Care • Contract • Remote (IL, US) • $40 / hour • 3m ago

Schedule & Availability

Remote position
Monday to Friday (Saturday/Sunday optional)
Flexible hours
Ability to answer incoming phone calls when available, or return missed calls in a timely manner
Must check and respond to email / phone / text at least three times daily

(morning, midday, evening – timing flexible, consistency required)

Time Commitment:
This is a part-time role requiring consistent weekday responsiveness, with an estimated 4–6 hours of active work per week, with fluctuations depending on inquiry volume.

Position Overview

We are seeking a reliable, detail-oriented Administrative Coordinator to support a boutique mental health practice that works closely with immigration-related services. This role is essential to client experience, scheduling accuracy, and case coordination.

You will often be the first point of contact for clients and professionals seeking time-sensitive mental health services connected to immigration matters. Clear communication, responsiveness, discretion, and strong organizational skills are critical.

Founded over six years ago, our practice is intentionally selective and well-scoped. We operate with organized systems, clear workflows, and established procedures, allowing us to work calmly, efficiently, and with purpose while providing thoughtful, high-quality care.

Responsibilities

Client Inquiry & Communication

Respond promptly to email, phone, and text inquiries
Check and respond to communications at least three times daily on weekdays
Communicate with clients in a calm, professional, and respectful manner
Answer procedure- and scheduling-related questions
Coordinate and schedule appointments

Administrative & Case Support

Update internal rosters accurately and consistently
Send required intake and consent forms through the practice system
Monitor completion of forms and follow up as needed
Document case-related information clearly
Collect and document payments when required

Qualifications & Skills

Spanish-speaking required
Prior experience in healthcare, or legal-related settings preferred
High attention to detail and accuracy
Honest, respectful, and professional communication style
Able to work independently and follow established procedures

Why You’ll Love This Role

Meaningful, Human-Centered Work

This role directly supports mental health services connected to the immigration system and serves vulnerable populations. Your work helps ensure clients feel informed, respected, and supported during stressful and time-sensitive situations.

Global & Cross-Cultural Exposure

You will interact with people from around the world, including clients connected to Latin America, Asia, Africa, and Europe.

Flexibility & Boundaries