About the Role
We’re looking for a Customer Relations Specialist who enjoys helping people and can communicate clearly in writing. You’ll support customers primarily through email and live chat, with occasional phone support when needed.
In this role, you’ll resolve day-to-day questions, troubleshoot common issues, and make sure every interaction feels professional, efficient, and genuinely helpful. You’ll work inside a structured support system (tickets, documentation, internal tools) and collaborate with teammates to escalate and close cases quickly.
Location
Remote. You’ll need reliable high-speed internet and a quiet, consistent workspace.
What You’ll Do
- Respond to customer questions through email and chat (phone support as needed)
- Diagnose issues, guide customers through solutions, and follow up until resolved
- Handle common account, billing, and product requests using internal tools and documentation
- Keep accurate notes in the ticketing/CRM system for clear case history and handoffs
- Organize and manage a queue by priority and service guidelines
- Escalate complex cases to the right internal team and track updates through completion
- Look for patterns and share feedback to improve help articles, workflows, and customer experience
What We’re Looking For
- 1+ year experience in customer service, customer support, or client relations (email/chat preferred)
- Strong written communication: clear, friendly, and professional
- Comfortable juggling multiple conversations while staying organized
- Familiar with web-based tools (ticketing systems, CRMs, knowledge bases)
- Dependable schedule and consistent availability during assigned shifts
- Calm, customer-first mindset—especially when problems are time-sensitive
Hiring Process
- Application review
- Short screening conversation
- Role-focused interview
- Offer and onboarding
How to Apply
Submit your application and resume, and complete all required questions. If your background matches what we’re looking for, we’ll reach out with next steps.
