Location: Remote (Open to Global Talent) (HR74358)
Salary Range: 1500 - 1800 USD/month
Work Schedule: Wednesday to Friday, 12:00 PM – 9:00 PM; Saturday and Sunday, 8:00 AM – 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a U.S.-based real estate group managing residential real estate operations with a strong focus on responsiveness, compliance, and operational efficiency.
Position Overview:
The REO Administrative Support role provides after-hours and weekend phone coverage while supporting REO-related administrative and operational tasks during slower call periods. This position requires a high-energy communicator who can work independently, manage priorities, and ensure there are no gaps in communication outside standard business hours. Answering phones and managing after-hours communication is the primary responsibility of this role.
Key Responsibilities:
- Phone Coverage (Primary Responsibility)
- Answer and professionally handle incoming company phone calls during evenings and weekends.
- Accurately document calls and route messages to the appropriate team members.
- Identify and escalate urgent issues based on the guidelines provided.
- Maintain consistent and reliable communication coverage outside of standard business hours.
- REO Administrative & Operations Support (Secondary)
- Assist with REO onboarding and platform updates assigned.
- Support inspections, utilities coordination, and compliance tracking.
- Perform listing review assistance, official records searches, and showing feedback review.
- Update internal tracking spreadsheets and systems as directed.
Qualifications:
- High-energy, responsive communication style with a professional phone presence.
- Proven ability to work effectively with minimal supervision.
- Strong ability to prioritize and manage responsibilities independently.
- Close attention to detail and strong follow-through.
- Comfortable handling frequent interruptions and incoming calls.
- Reliable availability for evening and weekend hours, EST time.
- Comfortable working independently in a remote environment with a stable internet connection.
Nice-to-Haves:
- Experience in real estate, REO, or property management.
- Experience supporting U.S.-based operations.
- Familiarity with task tracking or workflow systems.
- Tools & Systems: Phone and voicemail systems, Email (Outlook or equivalent), RES.NET, and other REO platforms, CompanyCam, Excel, and shared file systems (OneDrive or similar) - Training and written procedures will be provided; prior platform experience is not required.
Job Type: Full-time
Pay: $1,500.00 - $1,800.00 per month
Work Location: Remote
