About the Role
Redwood is a retention marketing agency specializing in email and SMS for DTC brands. We are hiring a Klaviyo Implementation Specialist to own all technical execution across client accounts.
Responsibilities
- Build and manage flows, campaigns, templates, and segments across multiple Klaviyo accounts
- Translate Figma designs into production-ready Klaviyo templates with accurate cross-client rendering
- Configure advanced flow logic including filtering, suppression rules, conditional branching, flow splits, and A/B tests
- Manage Recharge subscription flows and templates (active subscription, cancel save, skip/pause logic)
- Maintain Shopify integration: catalog sync, order data, custom properties, and event triggers
- Troubleshoot broken dynamic content, Liquid logic errors, rendering issues, and deliverability problems
- Support Customer.io implementation where applicable
- QA all builds before launch
Requirements
- 5-10 years of relevant ESP experience
- 3+ years of Klaviyo-specific experience, agency-side preferred
- Ability to own account architecture decisions: flow structure, segmentation logic, data properties, and integration setup
- Expert-level knowledge of Klaviyo flows, segmentation, and event-based logic
- Strong command of Liquid templating: dynamic blocks, conditional content, loops, and fallbacks
- Experience building templates directly from Figma or design files
- Solid understanding of email deliverability and list hygiene
- Shopify and Recharge integration experience
- Nice to Have
- Customer.io (flows, in-app, transactional, API-triggered)
- Attentive or Postscript for SMS
- HTML/CSS for email
