Role : Administrative Assistant
Remote
Responsibilities:
- Order Entry: Accurately input all incoming orders into the order management portal in a timely manner, ensuring all required data fields are completed and documentation is properly attached.
- Approval Tracking: Monitor order approvals by relevant departments or personnel, proactively following up on pending approvals and escalating delays as necessary to maintain process flow.
- Status Monitoring: Track the progress of each order through the portal, updating records as orders move through various stages (e.g., processing, production, or shipment).
- Delivery Tracking: Oversee the fulfillment and delivery process, coordinate with logistics or shipping providers as needed, and ensure timely delivery to the designated recipients.
- Communication: Serve as a point of contact for order-related inquiries, providing updates to internal teams and customers regarding order status, approval, and delivery timelines.
- Documentation & Reporting: Maintain accurate records of orders, approvals, and deliveries, and generate routine reports on order status and fulfillment metrics.
- Process Improvement: Identify and suggest opportunities to enhance the order entry, approval, and delivery processes for increased efficiency and accuracy.
Skills:
- Previous administrative or order entry experience, ideally in a business-to-business or logistics environment.
- Strong attention to detail and organizational skills.
- Proficiency with order entry or ERP portals, and basic Microsoft Office applications (Excel, Word, Outlook).
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Problem-solving skills and initiative to follow up on delayed orders or issues.
