About unitQ
unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ’s leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.
Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team.
About the Opportunity
We’re looking for a Product Manager to lead initiatives at the intersection of data analytics and AI. In this role, you’ll help define and drive roadmap priorities for systems that process, classify, and visualize large-scale user feedback using technologies like LLMs, retrieval-augmented generation (RAG), and agentic frameworks.You’ll collaborate closely with engineers, designers, and go-to-market partners to ship impactful features that help companies extract value from unstructured data and improve product quality at scale.This is a high-impact role for someone who thrives in technical, fast-moving environments and enjoys blending data, product intuition, and user empathy. About you:
- 4+ years of product management experience, ideally in B2B SaaS or AI/data-focused products
- Familiarity with user engagement or behavioral analytics
- Hands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworks
- Working knowledge of SQL and comfort exploring data to inform decisions
- Strong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executives
- Proven ability to lead cross-functional work and prioritize under ambiguity
- A customer-first mindset with experience in high-touch, customer-facing roles
- Experience conducting competitive analysis and market research to inform product direction and differentiation
Nice to have:
Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)Background in customer success, product operations, or support tooling
At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.
