Remote Member Services AdministratorCompany: Madrid Insurance Services Inc.
Location:Remote
Employment Type: Full-Time
Madrid Insurance Services Inc. is a privately owned, independent insurance agency. They specialize in providing a wide range of personal and commercial insurance products, with a particular focus on auto, home, and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agency's responsiveness and dedication to finding optimal insurance solutions.
Job Responsibilities:- Respond to customer inquiries regarding insurance products and services promptly and professionally.
- Assist clients in understanding their insurance options and guide them through the policy selection process.
- Maintain accurate records of customer interactions and transactions, ensuring data integrity.
- Process policy applications, renewals, and amendments as per client requests.
- Provide administrative support to the insurance agents, including scheduling appointments and managing correspondence.
- Resolve customer complaints and issues in a timely manner, working to maintain high levels of customer satisfaction.
- Stay updated with industry trends and changes in insurance regulations to provide informed guidance to clients.
- Collaborate with the insurance team to improve processes and enhance service delivery.
Essential Qualifications:- High School Diploma or equivalent education.
- Strong verbal and written communication skills.
- Proficiency in using office software such as Microsoft Word, Excel, and email platforms.
- Ability to work independently and as part of a team.
- Excellent organizational and multitasking abilities.
Desired Experience:- Previous experience in customer service or administrative roles, preferably within the industry.
- Familiarity with insurance products and guidelines is a plus.
Salary & Benefits:- Comprehensive training and development opportunities.
- Flexible scheduling options to promote work-life balance.
- A supportive and collaborative work environment.
