We are seeking tech-savvy, customer-focused individuals to join our Customer Care team as Remote Customer Care Representatives. In this role, you will respond to customer inquiries through email, chat, and phone, delivering professional and timely assistance.
This is a remote, full-time position with opportunities for performance-based pay increases and long-term career growth.
Responsibilities
- Respond to customer inquiries with professionalism and empathy
- Resolve issues efficiently to ensure customer satisfaction
- Meet productivity targets and service quality standards
- Adhere to company policies and procedures
- Escalate system or service issues when necessary
- Perform other duties as assigned
Schedule
- 40 hours per week
- Must be available for scheduling during operating hours: 5:00 AM – 6:00 PM PT, 7 days a week
- Typical shifts may include: 5:00 AM–2:00 PM, 6:00 AM–3:00 PM, 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM
- Remote training provided
Qualifications
- Excellent verbal and written communication skills
- Ability to type at least 50 words per minute
- Tech-savvy and a fast learner
- Customer-oriented and able to work well under pressure
- Experience with Zendesk is a plus
- College degree or equivalent preferred
Work-From-Home Requirements
- Desktop or laptop (2021 or newer, Mac or PC) with the most recent operating system
- Voice-capable headset and webcam (to be reimbursed after hire)
- High-speed internet (minimum 100 Mbps) via ethernet or strong Wi-Fi
- A dedicated, quiet workspace free from distractions
Company Description
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
