DescriptionPatrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Spanish Speaking Customer Service Representative for an American multinational financial company. In this role, you will be vital in providing support to Spanish-speaking customers, assisting them with a range of inquiries related to financial products and services. With a commitment to excellence and a strong focus on customer satisfaction, you will help clients navigate their financial needs while upholding the company's standards of service. If you are passionate about finance and enjoy interacting with customers, we would love to hear from you!
Key Responsibilities
- Provide top-tier customer service in Spanish, addressing inquiries and resolving issues related to financial products and services.
- Assist customers with account management, product information, and transaction inquiries to ensure a seamless experience.
- Document customer interactions accurately, maintaining compliance with internal policies and regulations.
- Collaborate with financial advisors and other departments to facilitate account-related inquiries and problem resolution.
- Stay informed about the company's financial products, policies, and industry regulations to provide accurate guidance to customers.
- Engage in proactive outreach to customers, providing updates and ensuring their needs are met.
- Participate in training sessions to enhance your skills and keep up-to-date with service improvements and product knowledge.
Requirements - Fluency in Spanish and strong English communication skills, both written and spoken.
- Experience in customer service, preferably in the financial sector, is highly beneficial.
- Strong analytical skills with the ability to understand complex service inquiries and provide effective solutions.
- Excellent communication and interpersonal skills to foster positive customer relationships.
- Able to manage multiple tasks while maintaining a high level of service in a fast-paced environment.
- Attention to detail and strong organizational skills for recordkeeping and compliance purposes.
- A genuine interest in financial services and a commitment to ongoing development in the sector.
Benefits - Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
