About Vector Airport Systems
Vector Airport Systems is an established international aviation software and services company with a positive team culture and an emphasis on visionary leadership. Our hard-working, innovative team delivers aircraft tracking, revenue generation, and mission-critical SaaS solutions to our clients.
With our PLANEPASS® service, we provide an outsourced, end-to-end accounts receivable management solution to airports. We are looking for an experienced Collections & Accounts Receivable Specialist to join our PLANEPASS® team and help deliver our proven revenue solution to our clients.
About the Position
This is a cross-functional role. Your time will be split between two of the core functions of our PLANEPASS® product –customer service & collections.
As an Accounts Receivable Specialist, your primary responsibilities will be responding to incoming customer service inquiries via email & phone and collecting payments on past due accounts. The majority of your daily responsibilities will be managing these inbound and outbound communications. We anticipate your ongoing time allocation to be approximately 60% customer service and 40% collections.
This is a fully remote, full-time position. To serve our Pacific Time Zone customers, we are seeking candidates who are available from 8:00am to 4:00pm Pacific Time, Monday through Friday.
Core Responsibilities:
- Customer Service – action inbound customer service requests via email and phone communication channels.
- Collections – research accounts with past due balances, make outbound phone and email efforts to collect on past due invoices.
Supporting Responsibilities:
- Gain a working knowledge of aviation industry terminology and business practices through ongoing on-the-job training.
- Maintain Vector’s collection success rate by applying established methods and customer service standards to meet and exceed goals.
- Perform research on accounts, using available company records and internet resources.
- Precisely document and log customer interactions using Vector’s internal CRM software platform.
- Employ verbal and written communication skills to respond to customer service inquiries and collect from accounts in a timely fashion, while maintaining a positive and professional rapport with all clients.
- Collaborate with team members to find greater efficiency, new methods, or process improvements to bring in more revenue and find success as a group – Vector is all about teams working to achieve greater outcomes.
- Solve problems quickly and create sustainable resolutions.
Candidate Requirements:
- Minimum of 2 years collections experience
- Minimum of 2 years accounts receivable experience.
- Proficient with MS Office 365 suite
- Strong verbal and written communication skills
- Bachelor’s degree is preferred, but relevant experience will be considered in lieu of education
- Highly organized with excellent attention to detail
- Excellent multi-tasker that can prioritize as needed and adapt to changes in workflow
- An analytical thinker with strong problem-solving skills
- A team-player attitude that puts the goals of the company, department or team before their own
- Ability to work 8:00am to 4:00pm Pacific Time, Monday through Friday.
Vector Workplace
We strive to be a terrific place to work, emphasizing teamwork, initiative, and results. The doors of Senior Leadership are always open. In additional to our benefits program, we are proud to offer a workplace with:
- Generous rewards for hard work and dedication.
- Leadership takes a constructive interest in every team member’s success.
- Our cultural focus on people and results - not bureaucracy and arbitrary rules.
- Work/Life Balance is respected and encouraged.
- Be part of a team that enjoys time together and helps each other succeed.
- You will not be micromanaged: Plan, prioritize and schedule your own tasks.
How To Apply
To be considered for the position, please follow the instructions below carefully. Applicants that do not meet these requirements may not be considered.
- Apply directly through our official application link provided in this posting
- Resume File Naming: The file name of your resume should be your last name, first name, and requisition ID number 21 in the following format: LastName_FirstName_ID21
- Application Completion: Please complete the application in full to be considered for the position.
Hiring Process
Our goal is to ensure a fair, transparent, and engaging process for every candidate. Here’s what you can expect once your application is submitted:
- First Round Video Interview: Selected candidates will participate in an initial video interview.
- Assessment: Qualified candidates will be invited to complete a skills assessment.
- Final Interview: Candidates advancing to this round will complete a final live video interview.
- Employment Offers: Any offer of employment will be contingent upon a background check and verification of residency and work authorization.
Vector Airport Systems is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regards to public assistance, familial status, military or veteran status or any other status protected by applicable law.
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home
Work Location: Remote
