Simplero Support Specialist (Full-Time, Remote)

Simplero • Full-time • Remote • $25k / year • 1d ago

Your job is to help customers get unstuck and feel confident using Simplero.
You’ll respond to help requests through support tickets, answer questions, and troubleshoot issues. When needed, you’ll record short screen-share videos to explain things clearly and simply.
You’ll also guide customers through setting up parts of their business — for example, landing pages, email lists, and automations — and help them understand how the pieces work together.
Lead live group and 1:1 support calls to walk our members through set up & questions directly.
You won’t be doing this alone — you’ll work closely with our product and customer success teams to share feedback, improve our documentation, and help make Simplero better for everyone.
And through it all, you’ll bring patience, clarity, and a friendly tone — even when someone is frustrated or overwhelmed.

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