On-Call Receptionist
Our Family
Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.
Job Responsibilities:
- Answering heavy call volume in a professional& timely manner.
- Determining the nature of each call and distributing it to the appropriate team member.
- Notate work orders through our internal database.
- Delivering exceptional service to our customers while working in a home environment.
- Learning how to receive, enter, dispatch calls & check in/check out techs.
- Process incoming calls and supporting the team.
- Be a Customer Advocate– must have sense of urgency and customer concern.
- Follow service department procedures, referring to internal policies and requirements.
- During downtimes work on projects assigned by On-Call Shift Manager.
- Performing other duties as assigned.
Job Qualifications:
- Associate's degree preferred, however equivalent combination of education and experience will be considered
- Demonstrate customer service skills; excellent phone etiquette a must
- Strong verbal and written communication skills
- Ability to multi-task in a fast paced environment
- Pro-active, organized & detail oriented
- National retail & facility maintenance experience preferred
- Experience working with & managing sub-contractors
Benefits:
- Medical, Dental and Vision
- Company paid Group Term Life Insurance
- 401 (k) Retirement savings plan (company match)
- Paid vacation, sick/personal time and floating holidays
- Paid Holidays
Why Broadway?
We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
