Job Title: Renewals Manager
Location: Remote U.S.
Department: Customer Success / Sales Operations / Revenue Management
Reports To: SVP of Sales & Marketing
Employment Type: Full-time
Job Summary:
We are seeking a proactive and strategic Renewals Manager to lead our contract renewal efforts across enterprise and mid-market customers in the data storage industry. In this role, you will be responsible for driving renewals performance, minimizing churn, and ensuring a seamless customer experience at the end of each subscription or support term. You’ll collaborate across sales, customer success, and product teams to ensure high customer retention and long-term contract value in a rapidly evolving storage and data infrastructure environment.
Key Responsibilities:
- Renewals Strategy & Execution: Own and manage the global renewals process for support contracts, ensuring timely and accurate renewal quotes, proposals, and negotiations.
- Customer Retention: Proactively engage with existing customers to drive successful contract extensions, upselling opportunities (e.g., expanded storage capacity, enhanced support tiers), and maintain high retention and Net Revenue Retention (NRR) rates.
- Forecasting & Reporting: Deliver accurate and data-driven renewal forecasts to executive leadership; track key metrics such as churn, renewal rate, and renewal velocity.
- Process Optimization: Standardize and scale global renewals workflows, leveraging automation tools and CRM systems to improve efficiency and visibility.
- Contract Management: Ensure all renewal terms align with business policies and customer entitlements; manage complex global accounts with multiple storage deployments and support contracts.
- Customer Advocacy: Act as a customer champion during the renewal cycle, ensuring that feedback and technical requirements are communicated internally to help inform roadmap and service improvements.
Qualifications:
- Bachelor’s degree in Business, Technology, or related field
- 5+ years of experience in a renewals, account management, or customer success role in the data storage, enterprise IT, or SaaS industry.
- Proficient in Microsoft Excel to create and manage client quotes with accuracy and efficiency.
- Attention to detail is critical—this role requires thorough system checks and meticulous review of all work to maintain accuracy and consistency.
- Understanding of storage technologies, support SLAs, and subscription-based business models.
- Strong negotiation, communication, and stakeholder management skills.
- Proficient in CRM and renewals platforms (Salesforce, Gainsight, Clari, CPQ tools). NetSuite knowledge would be helpful.
- Experience managing renewals globally across time zones and regions (e.g., North America, EMEA, APAC).
Preferred Skills:
- Familiarity with hybrid cloud storage, object storage, and data backup/archive solutions.
- Experience with channel partners or distributor-led renewal programs.
- Ability to analyze complex contracts and identify upsell/cross-sell opportunities.
What We Offer:
- Competitive compensation and performance bonuses
- Health, dental, vision, and 401(k) or retirement plan
- Remote work environment
- Exposure to cutting-edge data storage technologies
- Inclusive and collaborative company culture
Join us to ensure our customers never miss a byte.
Be a key player in powering the world’s most critical data infrastructures. Apply today.
