Remote Operations AssistantMadrid Insurance Services Inc.
About the Company: Madrid Insurance Services Inc. is a privately owned, independent insurance agency based in Reseda, California. They specialize in providing a wide range of personal and commercial insurance products, with a particular focus on auto, home, and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agency's responsiveness and dedication to finding optimal insurance solutions.
Job Details:
- Job Type: Full-time
- Location:Remote
- Salary:Hourly
Job Responsibilities:
- Assist in daily operational tasks and customer inquiries to ensure the smooth functioning of the agency.
- Coordinate and manage documentation related to insurance policies.
- Provide excellent customer service through communication with clients via phone, email, and chat.
- Collaborate with the team to implement efficient processes and improve customer experience.
- the sales team by preparing quotes and processing policy applications.
- Maintain up-to-date knowledge of insurance products and coverage options.
- Perform data entry and manage client databases accurately.
- Handle administrative tasks such as scheduling appointments and managing communication channels.
Essential Qualifications:
- High School Diploma equivalent.
- Strong organizational skills and attention to detail.
- Proficient in using computers and office software (e.g., Microsoft Office Suite).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a remote setting.
Desired Experience:
- Previous experience in an administrative or customer service role is preferred.
- Experience in the insurance industry is a plus.
- Familiarity with CRM software and database management is beneficial.
Salary & Benefits:
- Hourly wage rangingbased on experience and qualifications.
- Opportunity for growth and advancement within the company.
- Work remotely with a flexible schedule.
- Access to ongoing training and professional development resources.
