Provide excellent customer service by handling inbound and outbound calls in a professional and efficient manner. Respond to customer inquiries, resolve issues, and offer appropriate solutions or information. Maintain accurate records of customer interactions and ensure a positive experience with every contact.
Key Responsibilities:
Answer and manage customer calls promptly and courteously.
Identify customer needs and provide effective solutions.
Update and maintain customer information in the system.
Handle complaints or concerns with empathy and professionalism.
Meet performance targets, including call quality and response time.
Collaborate with team members to improve service quality.
Skills:
Strong communication and active listening
Problem-solving and multitasking
Customer service and conflict resolution
Computer proficiency and data entry accuracy
Patience and professionalism under pressure
Job Type: Full-time
Pay: $25.36 - $30.92 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Work from home
Work Location: Remote
