Who we are:
eShopping Group is an e-commerce success story with offices in Sydney, Brisbane, Perth and teams around the world! There are nine brands under the eShopping Group umbrella which span Consumer Electronics, Beauty Tech and Pet verticals.
Thanks to the team's amazing work and our businesses' continued growth, we're looking for a talented Customer Service Specialist to join our US team, where you’ll work with our VA, USA based Team Lead.
If you love the idea of providing support for customers for tech and pet related products, then you’re the one for us! Some of our online stores include Sentriwise (https://sentriwise.com.au/), The Spy Store (https://thespystore.com.au/) and eDog (https://www.edogaustralia.com.au/).
Why join us at eShopping Group?
Work with an international team of 50+ people, in Australia, United States, Philippines, Vietnam, China and the United Kingdom!
We look for team members whose personal and career goals align with ours, and we know we can grow together.
We love working with people who have a vision of where they want to be, especially when we believe that our business will be great for your growth
About the role
- Freelance hourly contract, up to full-time hours available
- Business hours Monday to Friday 9am – 5pm (US local time) - some flexibility may be required
- Providing a high level of customer experience via inbound calls, live chat and email.
- Provide our customers with technical support and troubleshooting.
If this sounds like you, hit apply!
- Excellent verbal and written communication skills to be used over the phone, via email and on live chat
- Ability to multitask and maintain focus in an often high-pressure, fast pace environment
- Problem-solving skills
- Experience working with troubleshooting electronic devices
- Generally comfortable and familiar with technology
- Ability to prioritize and be time effective
- Ability to be proactive and work independently
This is a fully remote role, working from home as a freelance contractor.
If you're based in VA, USA that's a plus as you'll have a local team member to connect with nearby, though we're accepting applicants across the country.
We look forward to hearing from you! Including a cover letter with your application, speaking to your experience with product brands similar to ours listed above, will be looked upon favorably.
Job Type: Full-time, Contract
Benefits:
- 20 days of paid time off per year
- Work from home
Shift:
Experience:
- Customer service: 3 years (preferred)
Work Location: Remote
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Work from home
Application Question(s):
- This is a freelance, contract gig paid hourly (we are an Australian based company). With multiple brands we have work to support full-time hours. Are you open to working as a self-employed contractor?
Work Location: Remote
