This position is not available to residents of California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Pennsylvania, Vermont, Washington, or Wisconsin.
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About Company
KC Elite Staffing LLC is a proudly Minority/Women-Owned staffing agency with several years of experience connecting businesses to job-ready professionals. From warehouses to front desks, we help employers stay fully staffed and help job seekers get back to work faster and more easily.
Job Overview
We are seeking Remote Customer Service Representatives to support customers by phone, email, and chat. You will assist with questions, troubleshoot issues, and provide accurate information about products and services. This is a fully remote position with flexible scheduling that allows you to work around your availability.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide accurate information on products, services, and troubleshooting steps
- Resolve customer issues professionally and with empathy
- Escalate complex or urgent issues to the appropriate team
- Maintain up-to-date product and policy knowledge
- Participate in required virtual training
- Protect confidential customer information
- Work independently and meet performance goals
Required Qualifications
- High school diploma or equivalent
- Customer service experience or transferable skills (1+ year preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to multitask, prioritize, and manage time effectively
- Comfortable using computer systems, CRM platforms, and web-based tools
- Ability to work independently in a remote environment with a reliable workspace
- Flexible availability and ability to meet performance targets
- Positive attitude and ability to stay calm under pressure
Preferred Qualifications
- Sales or upselling experience
- Prior remote or home-based customer support experience
- Experience with live chat and multi-channel support
- Demonstrated success in meeting measurable KPIs in a remote setting
Skills
- Customer service
- Remote customer support (phone, email, live chat)
- Troubleshooting and technical support
- CRM platforms (e.g., Zendesk, Salesforce)
- Multitasking and time management
- Communication and problem-solving
- Sales and upselling
Technical Requirements
- Must pass a background check and drug screening
- Quiet, distraction-free workspace
- Laptop or desktop meeting client specifications
- USB headset with microphone
- Hard-wired internet connection (DSL, Cable, or Fiber Optic)
- Active phone service
Additional Information
- 100% remote
- Flexible, self-selected schedule
- Paid training is available depending on the client
- Great opportunity to build a remote customer service experience
- Access to multiple client opportunities
- Referral bonuses available
- Perfect for parents, students, and anyone needing flexible hours
